Regulatory sandboxes is where we wish big kids would play

What would you think if you saw a bunch of scientists analyzing traffic in a retirement community? And... can you hit a man with banking? czytaj więcej

12-11-2019 | Tomasz Ampuła

Challengers, Hyper-Personalization, Ecosystems and Fintechs: The Summary of EFMA Asian Retail Banking Summit 2019

How can you catch up with Challenger Banks? What can you do to become a disruptor? Is investing in technology the only effective solution? czytaj więcej

12-11-2019 | Tomasz Ampuła

How far in digital banking transformation are you?

Only 17% of banks in the world are now able to boast that they have implemented a full scale digital transformation strategy. Where are you now? czytaj więcej

04-11-2019 | Tomasz Ampuła

Bank customers buy experience, not products. A brief summary of the 47th EFMA Congress 2019

In terms of digital transformation, the best banks in the world are lagging far behind their competitors. The difference between best in class and industry average is huge. czytaj więcej

25-10-2019 | Kacper Kwiatkowski

EFMA Innovation Summit 2019 – The summary

"If we are now in the calm before the storm, what will we do to fly in the storm? Because no one wants to fall down." czytaj więcej

17-10-2019 | Kacper Kwiatkowski

Why today is Omnichannel banking the #musthave?

Only 13% of all banks are truly executing the omnichannel strategy! This is the result of the Celent study. Why are you probably still among the remaining 87%? czytaj wiÄ™cej

18-09-2019 | Tomasz Ampuła

How to increase conversion from abandoned applications? 4 Quick Wins

You are able to recover 22% of your clients who abandoned online applications! Check out our 4 Quick Wins and find out how to do it. czytaj więcej

05-09-2019 | Tomasz Ampuła

CX measurement in banking and marketing - what is the difference?

The analysis of e-banking applications should provide full details of the customer's behaviour when filling in the forms. In this post we explain what the best banks should measure in... czytaj więcej

26-08-2019 | Kacper Kwiatkowski

A proven recipe for improving Customer Experience in a bank

Fantastic chat-bots, incredible artificial intelligence, engaging gamification... Capgemini emphasizes that they do not improve the Customer Experience of bank customers. So what will work? czytaj więcej

14-08-2019 | Maciej Ulaszewski

Ultra-modern banks in Poland and their impact on the global banking market

Until 30 years ago, the Polish banking sector was backward. Today, according to Deloitte, it is one of the most digitally mature sectors. And all thanks to communism. czytaj więcej

06-08-2019 | Kacper Kwiatkowski

Customer Journey for a foreigner

On the Polish example we show how a foreigner can be satisfied with bank services, despite the existing language barriers. czytaj więcej

22-07-2019 | Tomasz Ampuła

How can we measure the effectiveness of electronic applications?

What types of applications you share, on what devices and in which channels? What is your average conversion rate from application forms? czytaj więcej

16-10-2017 | Tomasz Framski

BZ WBK gains an effective tool for customer feedback review

Effective business decisions derive from reliable feedback from customers. Bank Zachodni WBK (Santander Group) has been provided with a convenient and straightforward tool for collecting feedback. czytaj więcej

02-10-2017 | Tomasz Framski

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