EFMA Innovation Summit 2019 – The summary

"If we are now in the calm before the storm, what will we do to fly in the storm? Because no one wants to fall down." czytaj więcej

17-10-2019 | Kacper Kwiatkowski

Why today is Omnichannel banking the #musthave?

Only 13% of all banks are truly executing the omnichannel strategy! This is the result of the Celent study. Why are you probably still among the remaining 87%? czytaj więcej

18-09-2019 | Tomasz Ampuła

How to increase conversion from abandoned applications? 4 Quick Wins

You are able to recover 22% of your clients who abandoned online applications! Check out our 4 Quick Wins and find out how to do it. czytaj więcej

05-09-2019 | Tomasz Ampuła

CX measurement in banking and marketing - what is the difference?

The analysis of e-banking applications should provide full details of the customer's behaviour when filling in the forms. In this post we explain what the best banks should measure in... czytaj więcej

26-08-2019 | Kacper Kwiatkowski

A proven recipe for improving Customer Experience in a bank

Fantastic chat-bots, incredible artificial intelligence, engaging gamification... Capgemini emphasizes that they do not improve the Customer Experience of bank customers. So what will work? czytaj więcej

14-08-2019 | Maciej Ulaszewski

Ultra-modern banks in Poland and their impact on the global banking market

Until 30 years ago, the Polish banking sector was backward. Today, according to Deloitte, it is one of the most digitally mature sectors. And all thanks to communism. czytaj więcej

06-08-2019 | Kacper Kwiatkowski

Customer Journey for a foreigner

On the Polish example we show how a foreigner can be satisfied with bank services, despite the existing language barriers. czytaj więcej

22-07-2019 | Tomasz Ampuła

How can we measure the effectiveness of electronic applications?

What types of applications you share, on what devices and in which channels? What is your average conversion rate from application forms? czytaj więcej

16-10-2017 | Tomasz Framski

BZ WBK gains an effective tool for customer feedback review

Effective business decisions derive from reliable feedback from customers. Bank Zachodni WBK (Santander Group) has been provided with a convenient and straightforward tool for collecting feedback. czytaj więcej

02-10-2017 | Tomasz Framski

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